Arch Buys Houses LLC (“Arch Buys Houses,” “we,” “us,” or “our”) operates the website at archbuyshouses.com (the “Site”) and provides direct real estate purchase services for property owners in St. Louis County and the greater St. Louis, Missouri metro. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Site or engaging with our chat widget, you agree to the practices described below.
Information we collect
Information you provide
We collect information you voluntarily share with us through our chat widget, by email, or by phone. This may include:
- Your name and contact information (phone number, email address, mailing address)
- Details about a property you own or are inquiring about (address, condition, ownership status, timeline)
- Any other information you choose to share in communication with us
Information collected automatically
When you visit the Site, our website host and service providers may automatically log basic technical data such as your IP address, browser type, device type, referral URL, pages visited, and timestamps. This data is used to operate and secure the Site.
Cookies and similar technologies
The Site and embedded chat widget may use cookies or similar technologies to remember your preferences, maintain session state, and measure Site performance. You can configure your browser to refuse cookies, though some Site features may not function correctly without them.
How we use your information
- To respond to your property inquiry and prepare a cash offer
- To communicate with you about a transaction we are actively discussing
- To operate, maintain, and improve the Site and our services
- To comply with applicable laws, legal processes, and regulatory obligations
- To detect, prevent, or address fraud, abuse, or security issues
How we share information
We do not sell your personal information. We share information only in the following limited circumstances:
- With service providers that support our operations (for example, our chat and CRM provider, our telecommunications provider, title companies, escrow agents, and attorneys) under contractual confidentiality obligations.
- With your consent, when you direct us to share information with a third party.
- As required by law, in response to a valid legal process or to protect our rights, property, or safety or that of others.
- In connection with a business transaction, such as a merger, acquisition, or sale of assets, subject to appropriate confidentiality protections.
Data retention
We retain information for as long as needed to provide our services, comply with legal obligations (including tax, real-estate, and financial-record requirements), resolve disputes, and enforce our agreements. When information is no longer required, we securely delete or anonymize it.
Data security
We use reasonable administrative, technical, and physical safeguards designed to protect the information we hold. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security.
Children’s privacy
The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will take steps to delete it.
Your choices
You may:
- Decline to share personal information (although doing so may prevent us from responding to your inquiry).
- Opt out of SMS messages by replying STOP to any message we send.
- Request access to, correction of, or deletion of your personal information by contacting us.
California residents
If you are a California resident, you have additional rights under the California Consumer Privacy Act (“CCPA”), including the right to know what personal information we collect, the right to request deletion, the right to correct inaccurate information, and the right not to be discriminated against for exercising these rights. To exercise these rights, contact us using the information below.
Third-party links
The Site may contain links to third-party websites that are not operated by us. We are not responsible for the content or privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will update the “Effective” date at the top of this page. Material changes will be communicated through the Site.